Real humans, real answers. No phone tree. No chatbot. No ticket number you will forget.
Email Us
We respond within 1 business day. Most emails get a reply within a few hours during business hours. If you email on a Saturday, expect a response Monday morning.
Business Hours
Monday – Friday, 9:00 AM – 6:00 PM Eastern Time. We are closed on weekends and major US holidays. Emails received outside business hours are answered the next business morning.
What to Include in Your Email
To get you the fastest, most accurate answer:
- The article URL — if your question is about something we published. Copy and paste the link from your browser.
- A clear subject line — “Question about PGM putter loft options” gets answered faster than “Question” or “Help”.
- What you are trying to decide — if you want a recommendation, tell us about your game. Handicap or scoring range, how often you play, swing speed if you know it, and what you currently carry. That context is what turns a generic answer into a useful one.
- The retailer and product — if your question is about something you already bought. We cannot see your order, but knowing the model often lets us point you at the right spec or the right person.
This is not a form. If all you have is “I need help choosing a wedge,” send it. We will work it out from there.
What Happens After You Email
- You get an auto-confirmation within a few minutes. That means we received it. If you do not see one, check your spam folder.
- A real person reads it — not a bot, not a template-matching system. Someone who knows golf equipment.
- You get a real response within 1 business day. If the question needs digging — checking a manufacturer’s current spec sheet, for example — we will tell you that and give you a timeline.
What We Can Help With
- Product questions: Not sure which putter suits your stroke? Wondering whether a Sunday bag really holds 14 clubs? Wondering what actually changes between two loft options? This is what we are here for.
- Understanding a guide: If something in one of our articles is unclear, or you want the reasoning behind a recommendation, ask. We would rather explain a judgement than have you guess at it.
- Corrections: Spotted a specification that is wrong, a price that has moved, or a claim we cannot back up? Tell us. Send the article URL and what you think is incorrect — we fix the article itself rather than quietly deleting the page.
- Adding a product or brand: Looking for a model we have not covered? Tell us what you are comparing. Reader requests are how most of our guides start.
- Press and media: For press enquiries, put “Press” in the subject line and we will route it correctly.
What We Cannot Help With
Being straight about this saves you time:
- Orders, shipping, returns, and refunds. We are a publication, not a retailer — there is no checkout on this site and we never receive an order. Anything you bought came from a retailer or a manufacturer, and only they can track it, change it, cancel it, or refund it. Your confirmation email from them is the right starting point.
- Warranty claims. Product warranties are between you and the manufacturer, handled through the retailer you bought from. We cannot raise a claim on your behalf.
- Stock availability. We do not hold inventory and cannot check what a retailer has on hand.
- Price matching or discount codes. We sell nothing, so we have neither.
Instant Answers
These pages may answer your question faster than waiting for an email:
- FAQ — the questions we get most, answered
- Editorial Policy — how our guides are researched, how we use AI, and how we handle corrections
- Affiliate Disclosure — how the site makes money, and what we will not do for it
- All Guides — the full library, from driver loft charts to glove sizing
- PGM Brand Overview — is PGM any good, and how does it compare?
Feedback
We are a small, independent publication, and reader feedback genuinely shapes what we publish. Found a typo? Wish we covered a specific model? Think a comparison missed the thing that actually matters? Tell us. We read every email and act on the good ones.
Not Sure Where to Start?
Just email [email protected]. Say what is on your mind. We will take it from there.